您当前的位置: 湖南自考网 > 学士学位 > 文章详情

湖南学士学位英语考试《阅读理解》模拟试题(5)

2019-04-15 09:43:00
来源:湖南自考网www.zikaosw.com

        以下是湖南学士学位英语《阅读理解》模拟试题(5)由湖南自考网收集、提供。自考学位考试对考生来说是很重要的环节,希望学位英语考试模拟试题能够帮助同学们更好地复习,祝同学们能通过练习模拟试题在考试时取得更好地成绩!

        When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer' s claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

        A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint,  the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer' s favour, assuming he or she has a just claim.

        Consumers shoud complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

        Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立体声音响)does not work.”

        The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

        21.When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

        A. complain personally to the manager

        B. threaten to take the matter to court

        C. write a firm letter of complaint to the store of purchase

        D. show some written proof of the purchase to the store

        答案:D

        22.If a consumer wants a quick settlement of his problem, it' s better to complain to ______.

        A. a shop assistant

        B. the store manager

        C. the manufacturer

        D. a public organization

        答案:B

        23. The most effective complaint can be made by ______.

        A. showing the faulty item to the manufacturer

        B. explaining exactly what is wrong with the item

        C. saying firmly that the item is of poor quality

        D. asking politely to change the item

        答案:B

        24. The phrase “live up to” (Para. 1, Line 2)in the context means ______.

        A. meet the standard of

        B. realize the purpose of

        C. fulfil the demands of

        D. keep the promise of

        答案:A

        25. Tthe passage tells us ______.

        A. how to settle a consumer' s complaint about a faulty item

        B. how to make an effective complaint about a faulty item

        C. how to avoid buying a faulty item

        D. how to deal with complaints from customers

        答案:B

        更多学士学位复习资料请关注湖南自考生网“学士学位”栏目。

湖南学历提升报名热线:
蒋老师QQ咨询 QQ咨询

TEL:蒋老师17773102705

2024年自考、成考、网教报名进行中,点击立即报考咨询>>

扫一扫下方二维码关注湖南自考生网微信公众号、客服咨询号,即时获取湖南自考、成考、网教最新考试资讯。

  • 湖南自考官方公众号

    关注公众号免费拿资料

  • 微信扫一扫咨询

  • 微信扫一扫咨询

免责声明

1、鉴于各方面资讯时常调整与变化,本网所提供的信息仅供参考,实际以考试院通知文件为准。

2、本网部分内容来源于网络,如有内容、版权等问题请与本网联系,我们将会及时处理。联系方式 :QQ(393848300)

3、如转载湖南自考生网声明为“原创”的内容,请注明出处及网址链接,违者必究!

市区导航: 长沙市自考  |   株洲市自考  |   湘潭市自考  |   衡阳市自考  |   邵阳市自考  |   岳阳市自考  |   常德市自考  |   张家界自考  |   益阳市自考  |   郴州市自考  |   永州市自考  |   怀化市自考  |   娄底市自考  |   湘西州自考  |  

特别声明:本站信息大部分来源于各高校,真实可靠!部分内容来自互联网,仅供参考!所有信息以实际政策和官方公告为准!

湖南求实创新教育科技有限公司 版权所有 湘ICP备18023047号-2